Privacy Policy

This policy reflects our commitment to protecting your privacy and outlines how we collect, use, and safeguard your personal information.

1. Scope of Policy

Exterior Source of Central Virginia (“we,” “us,” “our”) operates this website. This Policy explains what personal data we collect, how we use it, whom we share it with, and your choices.

2. Your Consent

By using our website, you consent to this Policy. If you disagree, please do not use the site. Contact us at customerservicetidewater@exteriorsourceva.com or (804) 275-5323 for questions.

3. Information We Collect

Information You Provide
Voluntarily submitted information—such as name, email, phone, zip code, and project details—via site forms (e.g., free estimates, contact forms). This data helps us respond to requests and provide tailored services.
Browser-Provided Data
We automatically collect non-identifying data from your browser (IP address, browser type, OS, visit time, pages visited) to improve site functionality and for security.
Cookies and Tracking
We use cookies to recognize your device, track site usage, and enhance experience. A zip code cookie may be stored for up to 30 days to tailor content to your locale. You can disable or delete cookies through browser settings.

4. How We Use Your Information

Provide services and respond to inquiries.
Tailor communication based on your preferences (e.g., homeowner vs. builder).
Add you to mailing lists if you opt in; every email includes an opt-out link.
Analyze non-identifying data to improve our site and offerings.

5. Sharing Your Information

Third-Party Service Providers: We share data with contractors, data hosts, and email marketing services—only for our business purposes.
Affiliates & Distributors: May receive your info to coordinate service, bound by contract and privacy law.
Legal & Safety Compliance: We may share data to respond to legal processes, prevent fraud, enforce our rights, or during corporate changes (e.g., merger).
Acquiring Entities: In case of a sale or merger, your personal info will remain subject to this Policy.

6. Data Security

We implement reasonable security measures to protect your information. However, no system is impenetrable; thus, we cannot guarantee complete security.

7. External Sites

This Policy only applies to exteriorsourcecva.com. We are not responsible for privacy practices of other linked sites; please review their policies individually.

8. Access & Control

You may request to review or update your submitted personal data by contacting us at customerservicetidewater@exteriorsourceva.com. We’ll respond as required by applicable law.

9. Data Retention

Your personal information will be retained only as long as necessary to fulfill the requested service or as legally appropriate.

10. Data Storage Locations

Our servers are located in the United States. If you’re outside the U.S., your data transfer implies consent to U.S. storage and processing.

11. Governing Law

This Policy is governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law provisions.

12. Contact Us

For questions about this Policy or your privacy:

Exterior Source of Central Virginia
Phone: (804) 275-5323
Email: customerservicetidewater@exteriorsourceva.com
Address: 12701 Oak Lake Trail, Midlothian, VA 23112
Business Hours: Mon–Fri: 8 AM–6 PM; Sat: by appointment; Sun: Closed